Our Services

Our availability is as follows:

• Monday - Saturday: 9:00 AM to 7:00 PM

• Sunday: 1:00 PM to 7:00 PM

Please give us a call at (209) 200-8292 to discuss availability and rates.

If you are unsure, please give us a call and do our best to guide you to the appropriate service for your needs.

Common issues that can be solved with a Virtual Service Call:

• Email/Phishing concerns

• Virus removal

• PC optimization

• Book marking pages

• Installing or removing software

• Installing or removing drivers

• Consultations

• Most troubleshooting that involves software

Common issues that can be resolved with a On-Site Service Call:

• Everything that can be resolved with a Virtual Service Call

• Installing/testing ethernet cables

• Installing or testing any physical hardware such as: noisy fans, faulty monitor/GPU, mounting servers, cleaning cases, replacing CPUs etc.

• Physical and sometimes logical connection issues such as: printers connecting over USB, Wi-Fi, ethernet etc.

• Connections to monitor, mouse, speakers, headsets, projectors etc.

• Fixing BSOD, and most other issues that require safe boot, or BIOS level changes.

• Removing and backing up of most HDD’s and other storage. Removing certain hard to clean malware/rootkits, by physically removing the drive and cleaning it.

To make troubleshooting as smooth as possible, we'll need a well-lit area to work. Please also make sure all the devices involved are turned on and ready (like your laptop and printer, if that's the issue). It's really helpful if the person who knows most about the problem can be there to explain what's happening and answer our questions.

We use Google Meet to connect virtually. There is no need to install an application, it runs in another tab in your web browser. If the issue is on your computer you can join the meeting from your computer and share your screen. I recommend reviewing the documentation to learn how to join a meeting.

Yes, we can have the conversation on your cell phone. We only have to use Google Meet to share your screen on your computer.

• First Hour: We'll try our best to resolve the issue within the first hour.

• If Longer: If the problem requires more time, we will:

  • Provide a written estimate.

  • Detail the expected duration.

  • Outline the total potential cost (no hidden fees).

  • Explain the next steps.

• Your Approval: We will not proceed with any additional work until you agree to and sign the estimate.

We're happy to serve you! If you're located within San Joaquin County, there's no charge for travel time. For those outside the county, we find that remote meetings are often the most efficient way to resolve issues. If your situation requires an in-person visit, we'll gladly discuss travel fees based on your location.

We specialize in service and troubleshooting, not product sales. If we determine during a session that a new part is required (like a monitor or charger cable), we'll assist you in finding it online (e.g., Amazon, Walmart). We'll then schedule a follow-up visit to complete the repair once the part arrives.

We offer several convenient payment options:

• In-person:

  • We accept cash in the exact amount only, we don't provide change.

  • We accept check.

  • We accept credit/debit card using tap-to-pay.

  • We DO NOT accept credit/debit cards where the chip needs to be inserted or swiped in person.

• Online: Pay securely online through Stripe, our PCI Level 1 compliant payment processor. Stripe accepts various payment methods.

• We DO NOT accept: Zelle or Venmo.

You will see a charge by AMCR LLC on your bank statement.

I have a strong foundation built on a Bachelor of Science in Management Information Systems. My practical experience spans years of hands-on work in IT Operations, including managing networking equipment and administering systems like Active Directory and Azure. Additionally, I gained valuable expertise in cybersecurity at a large corporation. I complement my experience with industry-recognized certifications, including CompTIA A+, Network+, and Security+. Ultimately, my ability to deliver results is demonstrated by my successful resolution of thousands of support tickets and helping thousands of people with their IT challenges.

Yes, for your protection and ours, we are fully licensed and insured. We hold a City of Stockton business license, are registered with the State of California, and maintain comprehensive General and Professional Liability insurance. Business clients can request a Certificate of Insurance.

Our current service offerings do not include hardware repairs for mobile phones or tablets. We focus on software support for these devices. We also do not provide installation, management, or maintenance of security camera systems.